Microsoft Jscript runtime error

Good afternoon:

When I open a Client’s Caseware file a runtime error message appears stating.

Microsoft Jscript runtime error [Line: 16] ‘Utilities’ is undefined.

This message so far only appears in a single client but shows up in Working Papers 2019, 2020 and now 2021 (since roll forward).

Hi Robin.

I believe a call or email to CaseWare Support is required for a solution to this issue, because firstly, this error occurs when opening the CaseWare file, not a Jazzit template within the CaseWare file, and secondly, it appears to be a Jscript issue, which our templates do not use.

Best wishes,

Thanks David, I have been trying to figure this out. I thought that might be the case. I have searched through Caseware help as well.